Refund Policy

DariScript is a digital subscription service. This policy explains when refunds are available and how to request one.

1. General Policy

Because transcription minutes are consumed immediately upon processing, refunds are generally not provided once usage has occurred during a billing period.

If you have not transcribed anything since your first Creator payment, you can ask for a full refund within 7 days of that payment — no questions asked. This matches the 7-day withdrawal period for distance purchases under Moroccan consumer protection law (Law 31-08).

2. Eligible Refund Cases

We may issue refunds in the following cases:

• Technical failure — a verified error on our end prevented you from using the service during your billing period.
• Accidental duplicate charges — you were charged more than once for the same subscription period.

3. How to Request a Refund

Refund requests must be submitted within 7 days of the charge date. To request a refund, email us at ilyass@acture.co with:

• Your account email address.
• The date and amount of the charge.
• A brief description of the issue.

We aim to respond within 3 business days.

4. Cancellations

You can cancel your subscription at any time from Billing in your dashboard. Cancellation stops future charges but does not trigger a refund for the current billing period. You retain access to your plan features until the end of the period you have paid for.

5. Payment Disputes

All payments are processed by Lemon Squeezy, our Merchant of Record. For payment disputes not resolved through our support, you may contact Lemon Squeezy directly or initiate a dispute with your card provider.

Questions? Contact us at ilyass@acture.co.